Why do video clips sometimes stutter or pause during playback?
Video may pause or stutter during playback if your computer does not meet the system requirements outlined above, or if your internet connection is not fast enough to stream the video. Even with "high speed" or "broadband" connections, heavy internet conjestion, or excess traffic can result in choppy playback. Contact your Internet Service Provider (ISP) if you are experiencing these problems or click here to run a bandwidth test on your machine.

Why isn't the video player displaying on the webpage?
Sometimes corporate networks, firewalls, and ad-blocking software prevent the video from displaying. Please check with your network administrator to ensure that Flash video is enabled on your network. Also, try disabling ad-blocking software that might prevent Flash video from loading onto your computer.

Why is the video blocky or pixelated?
Several factors may cause this to happen. The two most common ones are the amount of RAM on your machine and the data rate at which the actual video was encoded. Please refer to the system requirements above to determine if your computer meets the specifications. Usually the video provider will lower the data rate to allow most computers to play thevideo smoothly. However, this can sometimes result in a loss of image quality.

The player is displaying a warning that says I need to upgrade the Flash player. How do I upgrade?
You can obtain the latest version of the Adobe Flash player by clicking here.

The player is not displaying correctly or is displaying the wrong video. How can I fix this?
Your web browser may be displaying "cached" information. To clear your browser's cache, perform the following steps for the browser that you are using.

Microsoft Internet Explorer:
*Click on Tools>Internet Options>General
*Click on the Delete Files button, then click OK
*Once the process completes, click OK to close the dialog box.

Firefox
*Choose Options from the Tools Menu (or Preferences from the Firefox menu on the Mac.)
*Under Private Data, click Settings. Check the box next to Cache (and other areas you want to clear), then click OK.
*After returning to the Privacy page, click Clear Now under Privacy Data. Then click Clear Private Data Now.
*Click OK to close the Options dialog.

Safari
*Choose Empty Cache from the Safari menu.